Terms of service

Requests and confirmation

Sending the form is a request only. A clean is confirmed once we've agreed the scope, price and time with you directly.

What a clean includes

A two-person team works on the services and priorities agreed with you, which may include regular cleaning, deep cleaning of specific areas or window cleaning. We work within the agreed time and scope; we don't guarantee that every room will be finished.

Prices and payment

The hourly pre-quote is an estimate based on our average rate, not a fixed rate for every service. Prices vary with the services requested, the property's size and condition, and the time needed. The final price is agreed before the visit and includes all cleaning materials, supplies and equipment, with no separate charges for these. Prices are final consumer prices in euro. Extra time, parking or travel charges only apply if agreed before confirmation. Payment is due after the clean by bank transfer or cash.

Cancellations

Please give at least 24 hours' notice. During our initial pilot there's no cancellation fee. Nothing here limits your statutory rights as a consumer.

Jobs we may decline

We may decline requests outside our service area, outside the agreed scope or involving unsafe work, mould or hazardous waste.